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WEdnESday, July 3 (continued)
BREAKOUT SESSIONS 3:45 – 4:45 PM Williford C Room
1941 Health Literacy: Simple Tools to Improve
3:45 – 4:45 PM Marquette Room Communication Between Provider and
1938 Kahoot It! Medical Detectives Solve Patient
Hematology Case Studies Clue by Clue Presented by Jennifer DeMichael,
Presented by Dr. Georgia McCauley, MS, CMA(AAMA), Program
PhD, MBA, MT(AMT) Director/Assistant Professor
Join other medical laboratory detectives In order to be effective patient advocates,
to solve hematology cases clue by clue, health care professionals must be able
using an interactive learning game on to identify a patient’s comprehension of
your mobile device. Use of technology health-related information as well as pro-
can make learning awesome! Download vide resources and education designed
the app Kahoot! on Android or Apple de- for the patient’s level of understanding. This session will discuss
vices prior to attending this session. the importance of incorporating health literacy concepts into pa-
tient interactions. Participants will learn how to access resources
Laboratory Track
and implement health literacy concepts and practices into their
patient encounters.
3:45 – 4:45 PM Williford A Room
1939 All About Pee: Diagnosing, Treatment, and Leadership & Professional Development Track
Prevention of Urinary Tract Infections
7:00 PM Waldorf
Presented by Tracy Mixdorf, DO, OGM/MOM Dinner
Master of HCA, Family Physician
(Invitation Only Event)
In this session you will learn about who
we should consider testing for urinary in-
fections, when to treat, when to recheck,
and how to prevent infections. We will dis-
cuss the pros and cons of treatment and
prevention options. How to make your
team the “Golden” team for diagnosis,
treatment, and prevention of urinary infections.
Medical Assisting Track

3:45 – 4:45 PM Williford B Room
1940 Quality Interactions Through Cultural
Competency Kimberly Munson
Presented by Kimberly Munson,
Masters in Cross Cultural
Communication, RMA (AMT) RPT
(AMT) CMA (AAMA)
The increasing diversity of the nation
brings opportunities and challenges for
health care providers, health care sys-
tems, and policy makers to create and
deliver culturally competent services.
Cultural competence is defined as the ability of providers and
organizations to effectively deliver health care services that
meet the social, cultural, and linguistic needs of patients. A cul-
turally competent health care system can help improve health
outcomes and quality of care and can contribute to the elimi-
nation of racial and ethnic health disparities. This brief session
provides relevant training on cultural competence and cross-cul-
tural issues faced by health professionals and offers suggestions
for creating policies that reduce administrative and linguistic bar-
riers to patient care.
Leadership & Professional Development Track

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